Shipping

At Shapey, we want your order to reach you smoothly and reliably. Here is how our shipping works, with your exact cost and delivery timeline always confirmed at checkout before you pay.

Order Processing

• We begin preparing your order as soon as your payment is received, and we take care to pack every piece beautifully.
• Orders placed over the weekend or on a public holiday are processed on the next business day.
• During busy periods such as sales or seasonal promotions, processing may take a little longer, and we appreciate your patience.

Shipping Methods & Carriers

• We work with a selection of trusted carriers to bring your order to you.
• The carrier and method (standard, express, or courier) can vary depending on your location, order size, and availability.
• We select the most suitable shipping method for each order so it arrives in the best possible way.

Delivery Timelines

• Your estimated delivery time is always shown at checkout, based on your location and the delivery option you select.
• Delivery can occasionally be affected by customs, local carrier capacity, or other circumstances beyond our control.
• For this reason, estimated delivery dates are an indication rather than a guarantee.

Shipping Costs

• Your shipping cost is calculated and displayed at checkout, based on your address, order size, and carrier rates, so you always see it before you pay.
• From time to time we may offer free shipping on qualifying orders. Any threshold and availability can vary by promotion, region, and season.
• Customers are responsible for any duties, taxes, or import fees applied by their local customs authority.

Order Tracking

• Once your order ships, you will receive a confirmation email with tracking details where available.
• Tracking updates come directly from the carrier and can take a little time to appear after dispatch.

Failed Deliveries & Incorrect Addresses

• Please double-check that your shipping address is complete and correct at checkout. We cannot take responsibility for delays, fees, or lost packages caused by an incorrect or incomplete address.
• If an order is returned to us after failed delivery attempts, any reshipping cost will be the customer's responsibility.

Risk of Loss

• Once your order is handed to the carrier, responsibility for it passes to the customer.
• We are not liable for delays, damage, or loss caused by the carrier or customs authorities. Once tracking is active, please contact the carrier directly for any delivery dispute, and we are always happy to help you along the way.

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