Returns & Refunds

We want you to love what you ordered. If something isn't quite right, we're here to make returns and exchanges simple and stress-free. Here is everything you need to know.

Starting a Return or Exchange

There's no complicated process to follow. Simply contact our team on WhatsApp or by email, let us know what you'd like to return or swap, and we'll guide you through it and handle the rest. If you're exchanging for a different size or colour, you only pay any difference in price.

What Makes an Item Eligible

• The piece is unworn, unwashed, and in its original condition.
• All tags are still attached and it's returned in its original packaging.
• For intimate pieces, the protective hygiene strip is still in place.
• You reach out to us soon after your order arrives, while everything is still fresh and as-new.

Items We Can't Accept

• For hygiene reasons, the gusset on bodysuits and any briefs or thongs once the protective hygiene strip has been removed.
• Anything returned worn, washed, or showing signs of use such as fragrance, deodorant, or makeup.
• If you're ever unsure whether something qualifies, just message us first and we'll happily let you know.

Refunds

Once your piece is back with us and checked over, we process your refund to the original payment method straight away. Depending on your bank, it can take a few business days to appear on your statement.

Please note that original shipping charges and any customs duties are not refundable.

Here to Help

Have a question about a return, exchange, or refund? Email us at contact@shapey.co or reach us through our website chat during working hours, and our team will be glad to look after you.