FAQ

Every product page has a Size Guide. Match your body measurements to the chart. If you’re between sizes, we recommend sizing up. For The Sculpt Lift Bra (40 individual cup sizes from 34B to 48DDD), use your standard bra size.

Always size up. Shapewear should feel firm but never painful — too-tight pieces create the lines and bulges they’re meant to smooth.

No. All Shapey pieces are designed with reinforced waistbands, silicone grip linings where appropriate, and seamless edges that lay flat. If you’re experiencing discomfort, you may have a size too small — reach out and we’ll help you re-size.

Bras are sized by band/cup (e.g. 36C). Bodysuits, shorts, and waist trainers use S/M/L/XL/XXL bands. Always check the Size Guide on each product page for specifics.

Yes. Most pieces go up to XXL. The Sculpt Lift Bra extends to 48DDD with G/H specialty cups in select bands. Need something beyond what’s listed? WhatsApp us — we may be able to help.

Currently across the UAE only — all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Most UAE orders arrive in 2–4 business days. Dubai and Abu Dhabi are typically same-day or next-day. Other emirates: 2–4 days.

Calculated at checkout based on your emirate. Free shipping on orders above a threshold — check the banner at the top of the site for current promo.

Yes. COD is available across the UAE. A small handling fee applies and is shown at checkout.

Once shipped, you’ll receive an email with a tracking link. You can also track from your account dashboard.

You have 14 days from delivery to return unworn items in their original packaging with all tags attached.

For hygiene reasons, the following are final sale:

• Nipple covers
• Thongs and thong-style bodysuits (the gusset)
• Any item where the original packaging seal has been broken

Email contact@shapey.co or send us a WhatsApp. Include your order number and a brief reason. We’ll send return instructions within 24 hours.

Once we receive and inspect your return, refunds are processed within 5–7 business days to the original payment method.

Yes. Exchanges for a different size or color are processed faster than refunds — usually within 3 business days.

Hand wash in cold water with mild detergent. Machine wash on delicate inside a mesh bag if needed. Always wash like colors together.

No. The compression fibers degrade in heat. Air dry flat or hang to dry.

With proper care, expect 12–18 months of regular wear before compression starts to relax. Most customers refresh their core pieces annually.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Tabby (split into 4 interest-free), Tamara (split into 3–4 interest-free), and Cash on Delivery.

Yes. All prices on the site are in UAE Dirhams (AED), inclusive of VAT.

Yes. Choose Tabby or Tamara at checkout to split your order into interest-free payments. No fees, no interest, available to most UAE residents.

Sign up for our email and SMS list — first-time subscribers get 10% off. Follow @shapey on Instagram for flash promos.

No. Guest checkout is available. But creating an account makes future orders, returns, and tracking faster.

If your order hasn’t shipped, yes — contact us within 2 hours of placing it. Once it ships, we can’t modify it.

Use the “Forgot password” link on the login page — we’ll email you a reset link.

Send us photos via WhatsApp or email within 7 days of delivery. We’ll send a replacement immediately and arrange a free return for the original.